Terms of Service

1. Welcome to EdGridAI

EdGridAI is provided by Pranix AI Labs Private Limited (CIN: U62011TS2026PTC209631), having its registered office at D. No. 8-2-618/2, 2nd Floor, Reliance Humsafar Building, Road No. 11, Banjara Hills, Hyderabad, Telangana, 500034, India.

EdGridAI is an assistive, AI-driven adaptive learning tool designed to help Class 9 and 10 students master state curriculum (SCERT) mathematics in English and Telugu. By using the platform, you agree to these Terms.

2. Student Eligibility & Verifiable Parental Consent

Because EdGridAI is built for school students (Class 9–10) who are typically under 18 years of age, we mandate compliance with India’s Digital Personal Data Protection (DPDP) Act, 2023:

• Parent / Guardian Consent: A student under 18 may only create an account and practice with the verifiable consent of a parent, legal guardian, or an authorized educational institution acting under valid authority.
• Revocation of Consent: A parent or guardian may withdraw consent at any time by emailing support@pranixailabs.com. Upon withdrawal, the student’s data will be erased within 30 days.
• Child Protection: In accordance with Section 9 of the DPDP Act 2023, we never track children across platforms, never profile student behavior for commercial reasons, and never show targeted or third-party ads.

3. Permitted Educational Use & Safety Rules

EdGridAI is intended solely for personal study and school-led academic improvement. You agree to:

• Use your own account credentials and keep your login password secure.
• Use the platform constructively to learn, practice, and review concepts.
• Never attempt to disrupt, hack, or overload platform servers or APIs.
• Never attempt to scrape question databases or reverse-engineer the diagnostic scoring engine.

4. Data Retention and How to Request Deletion

We keep only the academic practice data and mastery history necessary for your learning path during the active school year plus 30 days.

Students, parents, or school administrators can request immediate and permanent deletion of any student account and all corresponding practice data at any time by writing to support@pranixailabs.com. Deletion is completed within 30 days.

5. Intellectual Property

All software, algorithms, user interfaces, branding, and diagnostic models powering EdGridAI are the intellectual property of Pranix AI Labs Private Limited. Curriculum alignments and syllabus frameworks follow official State Council of Educational Research and Training (SCERT) guidelines.

6. Educational Disclaimer & Limitation of Liability

EdGridAI is an assistive practice tool designed to supplement standard school instruction. While our diagnostic engines aim for maximum pedagogical accuracy, Pranix AI Labs makes no express guarantee of specific board exam marks or academic ranks. The service is provided “as is” without warranties of uninterrupted uptime.

7. Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India. Any disputes arising in connection with EdGridAI shall be subject to the exclusive jurisdiction of the competent courts in Hyderabad, Telangana, India.

8. Grievance Officer & Contact

For support, questions about these Terms, or grievance redressal under the DPDP Act 2023 or IT Rules 2021:

Inquiries and grievances are acknowledged within 48 hours and resolved within 30 days.